RETURN POLICY

Upon receiving your complaint, Bucksbox E-commerce shall verify the authenticity and the nature of the complaint. If Bucksbox E-commerce is convinced that the complaint is genuine, Bucksbox E-commerce will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Bucksbox E-commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Bucksbox E-commerce in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Bucksbox E-commerce shall not in any manner be held liable for the same

• In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team
• Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, Bucksbox E-commerce requests you to refuse to accept delivery and inform Bucksbox E-commerce at the earliest. The return process of the product may be restricted by Bucksbox E-commerce depending on the nature and category of the product.
• In order to return any products sold through the Bucksbox Platform, you are required to comply with the following conditions.

1. For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase
2. Please notify Bucksbox E-commerce of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Bucksbox E - commerce/Merchant/manufacturer /service provider shall not be held liable for the failure to replace the order
3. Bucksbox E-commerce will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Bucksbox E-commerce is unable to do so, Bucksbox E-commerce will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one 1 day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Bucksbox E-commerce
4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc
5. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc
6. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit

• The returned products are subject to verification and checks by Bucksbox E-commerce in order to determine the legitimacy of the complaint/ return;
• In the event the return of a product is duly accepted by Bucksbox E-commerce, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and Bucksbox E-commerce will credit your refunds directly into source of payment. Refunds will be subject to the following: Orders paid online will be refunded instantly through the source of payment; For Cash on Delivery payments also the amount will be refunded into your source of payment
• A promo code, once used, shall not be refunded in case of cancellation of order either by you or Bucksbox E-commerce
• By accepting the Marketplace Terms here and the T&Cs in general, you accept that Bucksbox E-commerce may send the alerts to the mobile phone number/ email address provided by you at the time of registering for the Bucksbox Marketplace Service/Bucksbox Platform or to any such number/e-mail address replaced and informed by you subsequently
• Content: Content on the Bucksbox Platform is displayed on “AS IS” basis, in the form received from the Merchants. While Bucksbox E-commerce tries to offer reliable data, Bucksbox E-commerce cannot promise that the catalogues will always be accurate and up-to-date, and you agree that you will not hold our catalogue providers or us responsible for inaccuracies in the catalogues. The catalogue may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included within the catalogues or create any derivative works based on catalogue content

Cancellation

There may be certain orders that Bucksbox E-commerce’ Merchant partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, problems identified by Bucksbox E-commerce’s credit and fraud avoidance department or due to any major technical snag. Bucksbox E-commerce may also require additional verifications or information before accepting any order. Bucksbox E-commerce will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account. A promo code, once used, shall not be refunded in case of cancellation of order either by you or Bucksbox E-commerce.

Cancellation by the customer: In case of requests for order cancellations, Bucksbox E-commerce reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Bucksbox E-commerce receives a cancellation notice and the order has not been processed/ approved by Bucksbox E-commerce, Bucksbox E-commerce shall cancel the order and refund the entire amount to you instantly. Bucksbox E-commerce will not be able to cancel orders that have already been partially or fully processed. Bucksbox E-commerce has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by Bucksbox E-commerce and accept Bucksbox E-commerce’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the return process post return request is raised and you would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition Bucksbox E-commerce reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Bucksbox E-commerce as per certain criteria. Any Bucksbox E-commerce promo code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with any of the below mentioned criteria, which includes but is not limited to: Products ordered are not for self-consumption but for commercial resale; Multiple orders placed for same product at the same address; Bulk quantity of the same product ordered; Invalid address given in order details; or Any malpractice used to place the order. Promo codes shall be subject to specific terms and conditions, from time to time, and Bucksbox E-commerce may disallow usage which breaches such terms and conditions.

Delivery of the Product

Your shipping address and pin code will be verified with the database of Bucksbox E-commerce for delivery serviceability before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics partners or the Merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/Merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Bucksbox E-commerce, in such cases Bucksbox E-commerce will not be responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, Bucksbox E-commerce would endeavour to ship all products together. However, this may not always be possible due to some product characteristics or logistical issues. If you purchase multiple products in single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses. Products shall be delivered by the Courier Partner at the address given by the customer while making the purchase and Bucksbox E-Commerce shall be not be held responsible in case the address shared was incorrect.